Reviews | Collect reviews directly in Outlook
World first - collect ratings directly in Outlook
Your e-mail interactions with the customers and other external participants, appointments that were entered in the Outlook calendar, your own or shared folders with external e-mails - these are valuable interfaces where you can collect reviews from your customers directly in Outlook.
The publication on various evaluation platforms is automated and completely adapted to your needs.
The plugin OLX Reviews from Gangl.de is a brand new and exclusive product for all Outlook users. It enables complete automation of feedback management and revolutionizes the review process for everyone who uses Outlook daily in customer communication and interaction.
The setup works quickly, individualized and is self-explanatory simple.
Automatically generate ratings
The OLX Reviews plugin is installed automatically with just one click in the Outlook menu bar. The corresponding icon appears right at the top of the menu bar and you have direct access to the plugin and can make adjustments in the settings. Reviews are generated automatically - according to your preferences.
It's up to you - define your personal settings to automatically generate and collect ratings, right in your Outlook.
You have many options. For example:
- Use entries from your calendar for the evaluation request.
- The OLX Reviews plugin sends an email with a rating request to existing customers or external participants who have already made an appointment with you.
- Likewise, you can define whether you want to collect ratings based on your sent email responses or from the emails received externally.
All settings can be customized, combined and changed at any time.
The good thing about OLX Reviews plugin is - it runs automatically in the background. For this, you just need to start your Outlook. The reviews will be generated and published automatically.
With OLX Reviews Plugin you have the possibility to choose the review platforms that are relevant for your business. Your eKomi or Google Business Profile, Yelp or Trustpilot, BankingCheck or Tripadvisor - choose where and how many reviews you want to collect and publish. If a review platform relevant for your company is missing, it can be added on demand.
"Your feedback is important to us"
It is up to you which e-mail you send to your customers. You can, of course, formulate a request to the external participants to provide feedback freely or you can use the pre-installed text mask. Timing is critical to success in feedback management. The more promptly an evaluation request is sent, the higher the probability that an evaluation will be submitted. These settings, which can be made in the OLX Reviews plugin, are relevant for the positive feedback of your customers and thus for your good ranking on the rating platforms.
With OLX Reviews Plugin you can set frequency capping or frequency capping according to your needs. Too often sent email with a request to submit a review can have the opposite effect and customers can classify it as SPAM. OLX Reviews Plugin allows you to make this setting - frequency capping - on your own. Because only you know your customers best, only you know when and how often a request to provide feedback will be appropriate and effective.
✓ free trial versions
✓ free updates and support
✓ no maintenance fees
✓ 100% crediting of existing licenses
Prices plus statutory VAT (net)
Type: Outlook AddIn
|eKomi Germany GmbH [ 2021]||Ski School & Intersport Sport am Jet [ 2021]|
No release history available yet.