Measure customer satisfaction with key survey methods! With OLX Surveys plugin you can now measure customer satisfaction directly from Outlook. Determine how likely your customers are to recommend your company and product to others or how customers rate your product, brand or company. OLX Surveys gives you the ability to collect NPS, CSAT and CES data directly from Outlook.
How does OLX Surveys work?
OLX Surveys is a native Microsoft Outlook plugin that is set up on your Outlook client. You can configure how you want to send surveys, i.e. from your Outlook calendar, from your Outlook inbox or even a personal folder. Configure the different survey types you want to send and then watch the surveys come in! Download the plugin, follow the setup instructions, and you'll be collecting customer surveys in no time.
What does OLX Surveys offer you?
OLX Surveys offers the standard customer survey types, i.e. Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), Customer Effort Score (CES) and several other survey types.
Why are customer surveys important?
Customer surveys measure a variety of customer perspectives. These perspectives include, but are not limited to:
- A customer's satisfaction (CSAT) with your company, product or brand.
- The effort and ease of use (CES) customers feel when interacting with your product, company or brand.
- A customer's loyalty and enthusiasm (NPS) for your product, company or brand.
OLX Surveys integrates with the leading customer satisfaction platforms!
When you download and install OLXSurveys, you get instant access to platforms like eKomi, Qualtrics, and Medallia through OLXSurvey's unique integration features.
Get access to detailed reports and information!
When you download and set up OLX Surveys, you'll have access to detailed reports and information about your product, company and brand. Understand your customers' perceptions, perspectives and emotions through reports and statistics. Why wait! Download OLX Surveys today!
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Type: Outlook AddIn
No release history available yet.